Frequently Asked Questions

Everything you need to know about your eSoulbike journey.

How long does shipping take for eSoulbike orders?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy for electric bikes?

We offer a 30-day money-back guarantee. The bike must be in its original packaging and have fewer than 10 miles on the odometer to be eligible for a full refund.

Do eSoulbikes come with a warranty?

Yes, all our electric bikes come with a comprehensive 2-year limited warranty covering the frame, motor, and battery against manufacturing defects.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm.

Are the bikes delivered fully assembled?

Our bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, and pedals. We provide all necessary tools and a step-by-step video guide.

How do I maintain my e-bike battery for longevity?

To maximize battery life, avoid complete discharges, store the battery in a cool, dry place, and charge it to at least 50% if you plan on not using it for more than two weeks.