Returns & Exchanges

At eSoulbike, we want you to ride with absolute confidence, which is why we offer a 30-day return policy on all our electric bikes and conversion kits. If you are not completely satisfied with your purchase, simply return it in its original condition for a full refund or exchange.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack the item in its original eSoulbike packaging, ensuring all components, manuals, and batteries are securely placed to prevent transit damage.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at the designated carrier location; please keep your tracking receipt for verification.

4

Inspection and Refund

Once our technicians inspect the returned gear for original condition, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing